FAQ

What is your return policy?


There are no returns or exchanges on our products. Please contact me if there's any problems with your order.




How do I care for my jewelry?


Follow these practices to ensure long beautiful life of your STERLING SILVER piece. Remove jewelry during physical activities like running, hiking, swimming, gardening, etc. Remove jewelry when using chemicals: shampoos, harsh soaps, perfumes, make up, etc. Always put jewelry on as the last finishing touch Moisture can cause tarnishing: take off your piece when showering, bathing, and swimming. Sulfur is very corrosive and should be avoided. Avoid using terry cloth, paper towel, or your shirt to polish your jewelry piece: they are micro abrasive and can scratch your piece. When cleaning your jewelry piece, start by using a mild soap and water, gently clean with your fingers or to polish use the polishing cloth provided, make sure the piece is completely dry to avoid oxidation. Store jewelry in a dark, low humidity area and in a air tight container, always clean your piece after wearing: you can use anti tarnishing papers and bags for storage as well. Follow these practices to ensure a long beautiful life of your GOLD-FILLED piece. Remove jewelry during physical activities like, running, hiking, swimming, gardening, etc. Remove jewelry when using chemicals: shampoos, harsh soaps, perfumes, make up etc. Always put jewelry on as your last finishing touch. Avoid prolonged exposure to chlorine, pools, hot tubs, or spas. Avoid using terry cloth, paper towel, or your shirt to polish your jewelry piece: they are micro abrasive and can scratch your piece. Use the polishing cloth provided or a micro-fiber fabric: polish the piece gently until the shine has been restored. When not wearing, store in a air tight container to protect your beautiful piece from the regular acidity and moisture in the air.




How do I know what size to order?


Necklaces:

To find your perfect necklace length, use a flexible tailors measure tape to mark where you'd like your necklace to hang. If you do not have a tailors measuring tape, you can use a string to measure your preferred length. Simply mark the length using your finger and lay the string against a ruler to measure the length.

Want to layer your pieces? We recommend a 2-3 inch difference between each layered necklace.

For our horizontal bar necklace, please keep in mind that the total length of the bar is included in the total length.

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Bracelets:

To find your perfect bracelet length, we recommend using a string to mark how tight/loose you would like your bracelet to fit. Mark the length with your finger and lay the string against a ruler to measure the length. For a "Tight" fit: Add 1/4" to 1/2" to your exact wrist size For a "Just Right" fit: Add 3/4" to 1" For a "Relaxed" fit: Add 1 1/4" When ordering a bar bracelet, please keep in mind that the length of the bar is included in the total length of the bracelet. -----

Rings:

If you are unsure of your ring size, we encourage you to go to your local jeweler to get the most accurate size. You can also find printable ring sizers online.




What payment methods do you accept?


Impressions by Jessica accepts e-transfer only. When you place your order, please send Etransfer to jayem@live.ca Password: jewelery Production will not begin until payment is received.




How long are shipping & delivery times?


You can find all the shipping and delivery estimates here. Your pieces are handmade with care and take time to produce. Production time is exclusive of shipping time.





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